Newsletter Regulation

NEWSLETTER REGULATION

  1. GENERAL PROVISIONS AND CONTACT INFORMATION
  1. The Newsletter service is available on the domain www.fabrykarchitektury.pl and its subpages upon registration via the appropriate Newsletter form and is provided by the Service Provider under the terms outlined in these Newsletter Regulations.
  2. In case of complaints regarding the Newsletter, please contact the Service Provider through:
    a. Telephone: +48 607-990-201,
    b. Email: kontakt@fabrykarchitektury.pl,
    c. The contact form available on the Website, in accordance with the principles outlined later in these regulations.
  3. Users may communicate with the Service Provider via email or the contact form available on the Website. These means ensure written correspondence (documentary form) between the User and the Service Provider, with the preservation of the date and time, meeting the requirements of a durable medium and enabling fast and effective communication.
  4. The rules for using and subscribing to the Newsletter, entering into agreements for the provision of digital content or digital services related to the Newsletter subscription, and making complaints via the Website are governed by these Newsletter Regulations.
  5. The Service Provider makes these Newsletter Regulations available to the User free of charge before they begin using the Newsletter service on the Website, particularly in the footer of the Website or near the Newsletter subscription form. Users can save the content of the Newsletter Regulations in a convenient way, e.g., by saving it on a durable medium or printing it.
  6. Acceptance of the provisions of these Newsletter Regulations is a condition for using the Newsletter and entering into an agreement for the provision of digital content or services within the scope of the Newsletter. By accepting the Regulations, the User agrees to all provisions and undertakes to comply with them.
  7. The Service Provider is responsible for ensuring that the service conforms to the agreement.
  8. Information about digital content or digital services provided on the website, subpages, and related landing pages of the Website, including descriptions, technical specifications, and prices, does not constitute an offer as defined by the Civil Code but is only an invitation to enter into an agreement under Article 71 of the Civil Code.
  9. When using the Website and Newsletter, it is prohibited to provide unlawful information, particularly:
    a. Sending or posting spam within the Website,
    b. Providing or transmitting content prohibited by law, especially within the Newsletter subscription form and other forms available on the Website.
  10. Users must:
    a. Use the Website and Newsletter in compliance with the Newsletter Regulations and legal provisions,
    b. Use the Website and Newsletter without disrupting their functionality,
    c. Use all content provided on the Website’s subpages and through the Newsletter for personal purposes only.
  11. Users may not use the Newsletter service anonymously, under a pseudonym, or by providing incorrect or false personal data.
  12. Users may not purchase the Newsletter service anonymously, under a pseudonym, or by providing incorrect or false personal data.
  13. Rules for using other services, digital content, or purchasing other goods available on the Website are defined in the Store Regulations.

2. DEFINITIONS

The terms used in these Newsletter Regulations mean:

  1. Service Provider/Administrator – Ewa Czerwińska, NIP: 693-196-28-62, conducting business under the name Fabryka Architektury Ewa Czerwińska, located in Szamotuły /64-500/, ul. Dworcowa 39, office 204 (place of data processing); NIP: 693-196-28-62; REGON: 022118150; email: kontakt@fabrykarchitektury.pl; contact phone: +48 607-990-201.
  2. User – A natural person, legal person, or organizational unit without legal personality, which is granted legal capacity under specific provisions, using the Newsletter service.
  3. Newsletter Regulations – These regulations.
  4. Website – The website available at www.fabrykarchitektury.pl and its subpages or associated landing pages, through which Users can subscribe to the Newsletter.
  5. Digital Service – A service enabling the User to create, process, store, or access data in digital form, share data created or provided by the consumer or other users of this service, or interact with digital data in other ways.
  6. Digital Content – Data created and delivered in digital form, including information and materials provided as part of the Newsletter service, such as email content, tips, and guides, also in .pdf format or other formats.
  7. Newsletter Service or Newsletter – A service provided by the Service Provider to the Newsletter User who successfully subscribed and consented to the processing of personal data or purchased the Newsletter service. It involves one-time and/or cyclical delivery of Digital Content and/or Digital Services under the Newsletter service.
  8. Order – An action or declaration of intent by the User aimed directly at entering into a free or paid agreement for the provision of the Newsletter Service under the terms specified in these regulations.
  9. Newsletter Form – A form available on the Website or its subpages or landing pages, through which the User can subscribe to the Newsletter service.
  10. Payment with Data – The provision of the User’s personal data to the Service Provider in exchange for access to the Newsletter service and/or Digital Content and/or Digital Services via the Website without the need to pay a monetary price.

11. Price – the value expressed in monetary units that the User is obligated to pay to the Service Provider for the Digital Content, Digital Service, and, in relation to the Digital Content or Digital Service – also the digital representation of the value.

  1. MINIMUM TECHNICAL REQUIREMENTS 1. The User may use the Newsletter in accordance with the Newsletter Terms and Conditions and applicable regulations, and in a manner that does not interfere with the functioning of the Service, the Newsletter service, or other Users accessing the Service or Newsletter. 2. To use the Newsletter service within the Service, including placing an Order for the Newsletter, the following are required: a) Access to the Internet along with a device enabling its use: desktop computer, laptop, other portable device, including equipment allowing communication and filling out necessary forms within the Service, e.g., a working keyboard. b) Appropriately configured, up-to-date version of a web browser supporting, among others, cookies, e.g., Internet Explorer, Opera, Mozilla Firefox, Safari, Google Chrome, and enabling the viewing of web pages. c) An active and properly configured email account (the Service Provider recommends that the User check if emails from the Service domain are not directed to the „spam,” „offers,” or any folder other than „main/inbox.” The Service Provider has no influence over this, as it depends on the User’s email settings and/or the provider used). 3. The Service Provider ensures technical means to prevent unauthorized acquisition, modification, or distortion of personal data and information by Users and unauthorized third parties. 4. The Service Provider takes appropriate measures to ensure the proper functioning of the Service, and thus the Newsletter service, including using appropriate tools and protection (e.g., SSL protocol), or services from third parties in this area.
  1. NEWSLETTER SERVICE TERMS 1. The Service Provider makes every effort to ensure that the Newsletter service complies with the highest standards and, thus, the Order placed by the User. In this regard, they ensure its quality, completeness, functionality, compatibility, interoperability, availability of technical support, proper and specific description of the Newsletter Service and Digital Content delivered within it, and provide updates if necessary, required by law, technological advancements, or to improve its quality. 1. Digital Content sent by the Service Provider within the Newsletter is up to date according to the knowledge and experience of the Service Provider at the time of its preparation. 3. The Newsletter may be available temporarily/periodically. 4. The Service Provider is entitled to send electronic messages as part of the Newsletter service at the frequency they have determined. They may also temporarily or completely stop sending the Newsletter.

5. PLACING AND EXECUTING AN ORDER FOR THE NEWSLETTER SERVICE

  1. The User can order the Newsletter Service through:

a/ completing the newsletter sign-up form available on the Service,

b/ by checking the appropriate checkbox (consent box) during the checkout process in the Provider’s online store (if provided),

c/ by downloading a lead magnet/freebie provided on the Service.

  1. To successfully sign up for the Newsletter and use the Newsletter service, the User should follow the steps according to the instructions displayed on the Service’s pages and/or in the emails sent to the User’s provided email address.
  2. To place an order for the Newsletter service, the User is required to provide the following data:

a/ first name (own and real),

b/ email address (own, real, and correct),

c/ phone number (optional),

and check the appropriate consents:

a/ acceptance of the Newsletter Terms and Privacy Policy by checking the appropriate checkbox (consent box), which is necessary to place and complete the order for the Newsletter service,

b/ checking other consents, if available and indicated (optional).

  1. Sending the order by the User constitutes a declaration of the User’s intent to order the Newsletter service according to the terms of these Newsletter Terms.
  2. Delivery of the Newsletter service and/or Digital Content under this service is in exchange for personal data required in the order process for the Newsletter Service and requires consent to receive commercial and marketing information.
  3. The User has the option to order the Newsletter Service for a fee and receive Digital Content or Digital Services, which will require payment of the price.
  4. The price for delivering a given Digital Content or Digital Service is indicated in the consent message under the newsletter sign-up form. If the price for delivering a given Digital Content or Digital Service is not provided, the price is 79.00 PLN gross (including 5% VAT).
  5. To place a paid order for the Newsletter Service and receive Digital Content or Digital Services (such as a lead magnet/freebie), the User should contact the Service Provider at the following email address: kontakt@fabrykarchitektury.pl or make the purchase through the online store (if the Digital Content or Digital Service is available for purchase in the online store).
  6. To finalize the purchase of the Newsletter Service as outlined above, the User should follow the steps displayed during the purchase process via the online store (if the product is available in the online store) or provide the Service Provider with at least the following data: first name, last name, email, address, and for entrepreneurs wishing to receive an invoice – company details, such as full company name and VAT number.
  7. After payment for the Newsletter Service and the given Digital Content and/or Digital Service, the Service Provider will issue the appropriate accounting document and begin delivering the Newsletter Service and Digital Content and/or Digital Service (or specific Digital Content).
  8. The purchase process for the Newsletter Service and delivered Digital Content and/or Digital Services requires acceptance of the Store Terms available on the Service Provider’s Store page and is carried out in accordance with those terms. The Store Terms contain all the obligations and rights of the User regarding the paid provision of the Newsletter Service.
  9. The User, to add their email address to the Service Provider’s subscriber database, must confirm their intent to subscribe. The data obtained in this way are added to the mailing list for sending the Newsletter.
  10. Subscription/registration means that the User agrees with the Newsletter Terms and the Service Provider’s Privacy and Cookie Policy and consents to receiving marketing and commercial information via electronic communication means, such as email or SMS, under the Act of July 18, 2002 on Providing Electronic Services (Journal of Laws No. 144, item 1204, as amended).
  11. By subscribing to the Newsletter, the User also consents to the use of the User’s telecommunications devices (e.g., phone, tablet, computer) for direct marketing of the Service Provider’s products and services and to receiving commercial information in accordance with Article 172(1) of the Telecommunications Law (Journal of Laws of 2014, item 243, as amended).
  12. These consents are voluntary, but necessary for sending the Newsletter, including for informing about services, new blog posts, products, promotions, and discounts offered by the Service Provider or third-party products recommended by them. Consents can be withdrawn at any time, which will stop the Newsletter from being sent according to the principles outlined in these Newsletter Terms.
  13. The Newsletter Service is provided for an indefinite period, from activation until consent is withdrawn by the User or the Service Provider discontinues the Newsletter Service. After withdrawing consent, the User’s data may be stored in the mailing/newsletter database for up to 1 year to demonstrate the fact of granting consent for communication via the Newsletter, User activity (email opens), and the time of withdrawal, as well as any related claims, which constitutes the Service Provider’s legitimate interest (Article 6(1)(f) GDPR).
  14. The delivery of the Newsletter may be discontinued if the User has shown no activity for at least 1 year from the beginning of the Newsletter service or from the last email opened (the sent Newsletter). In such a case, the Service Provider will remove the User’s data from the Newsletter delivery system (provider). The User will no longer be entitled to receive any messages from the Service Provider unless they choose to resubscribe via the newsletter sign-up form or contact the Service Provider in another chosen manner.
  15. The mailing system used for sending the Newsletter records all activity and actions taken by the User related to the emails sent to them (date and time of opening the message, clicks on links, unsubscribing, etc.).
  16. The Service Provider may also conduct remarketing under Article 6(1)(f) GDPR (legitimate interest of the Service Provider, related to the promotion and advertising of services directed at those subscribed to the Newsletter, by uploading the Users’ email addresses to a marketing tool provided by Meta Platforms Ireland Limited, i.e., the Ads Manager, and subsequently showing them ads created by the Service Provider or authorized persons, through the Service Provider’s advertising account, provided that the Users of the Newsletter are also users of the Facebook platform (Meta Platforms Ireland Limited) – they have a profile there. These data are deleted after the advertising campaign ends. In the case of the next advertising campaign, an updated User database will be uploaded). Detailed information on custom audience groups, data hashing rules, and data processing can be found in Facebook’s (Meta Platforms) Privacy Policy at this link: https://www.facebook.com/legal/terms/customaudience# and https://www.facebook.com/legal/terms/dataprocessing, and the Service Provider recommends that all Users and subscribers familiarize themselves with these rules.

6. DELIVERY OF DIGITAL CONTENT OR DIGITAL SERVICES

  1. The service provider delivers the Newsletter service to the User immediately after placing the Order, unless otherwise explicitly stated in the description or offer of the Newsletter Service. Primarily, the Newsletter service may be provided periodically.
  2. Digital content is considered delivered at the moment when the digital content or means to access or download the digital content has been made available to the User or to the physical or virtual device selected by the User for this purpose, or when the User or such device has accessed it.
  3. A digital service is considered delivered when the User or the physical or virtual device chosen by the User for this purpose has accessed it.
  4. If the User provides an incorrect email, enters it incorrectly, or fails to ensure the conditions for email delivery in accordance with the Newsletter Terms and Conditions, they are responsible for the failure to deliver the Newsletter Service Order. It is recommended that the User contacts the service provider to resolve the issue and ensure the delivery of the Newsletter Service.
  5. The service provider informs the User that the Newsletter may end up in the „spam” or „other” folder, or similar. The service provider has no control over this. The User should take steps to mark the service provider as a trusted sender and add them to the inbox, which may support the Newsletter’s deliverability. The User should contact an IT specialist to help properly configure the email inbox.

7. CHANGES AND UPDATES TO DIGITAL CONTENT OR DIGITAL SERVICES

  1. During the delivery of the Newsletter service, the service provider delivers updates and informs the User about the need for them. The User should periodically update their devices to ensure they can use the digital content or services provided by the service provider through the Newsletter. The service provider is not responsible for the lack of compliance of the digital content or service with the Order solely due to the lack of updates if:

a. The service provider has informed the User about the update and the consequences of not installing it.

b. The failure to install or improper installation of the update was not due to errors in the installation instructions provided by the service provider.

  1. The service provider may make changes to the digital content or digital service that are not essential to maintain its compliance with the Agreement for the following justified reasons:

a. Technological changes related to the digital content or digital service.

b. Changes in the law or adjustments to the digital content or digital services to comply with legal regulations or other guidelines related to applicable law.

c. Stylistic changes that are not substantive but improve the quality of the digital content or digital services.

d. Changes in the service provider’s business operations, including the exclusion or introduction of new services or digital content or digital services.

  1. The service provider cannot make changes to the digital content or digital service delivered in a one-time manner.
  2. Changes made by the service provider will not incur any additional costs for the User.
  3. If the changes would significantly and negatively affect the User’s access to the digital content or digital service or their use, the service provider will notify the User in advance about the nature and date of the change, and the right to terminate the Agreement without notice within 30 days from the change or from the date the User is informed about the change (if it occurred later).
  4. The service provider may grant the User the right to keep the digital content or digital services unchanged at no additional cost.
  5. The service provider informs the User clearly and understandably about the changes, usually by sending an email to the email address provided by the User when placing the Order, with appropriate notice. The User is entitled to provide the service provider with a different email address by contacting them using the details provided in these terms.

The service provider performs the Newsletter Service, including delivering digital content or digital services, in line with their knowledge and experience as of the date they are prepared.

8. PROCEDURE FOR COMPLAINTS REGARDING THE NEWSLETTER SERVICE

  1. The Service Provider is responsible for any non-conformity with the Agreement concerning Digital Content or Digital Services that existed at the time of delivery and became apparent within two years from that moment, in accordance with the provisions of the Consumer Rights Act.
  2. The Service Provider makes every effort to ensure that the Newsletter Service, Digital Content, and Digital Services comply with the Agreement and that the User can use them according to the terms of the Agreement. To this end, the Service Provider informs the User in a clear and understandable manner in these terms about any relevant requirements, including those on the User’s side.
  3. If the Newsletter Service, Digital Content, or Digital Services are not in accordance with the Agreement, the User may request that they be brought into compliance with the Agreement.
  4. The Service Provider is not liable for non-conformity with the Agreement of the Digital Content or Digital Services if the User’s digital environment is not compatible with the technical requirements clearly communicated to the User prior to entering into the Agreement, as outlined in this Agreement or in the description of the respective Digital Content or Digital Services. Similarly, if the User was informed in a clear and understandable manner about the obligation to cooperate with the Service Provider to establish whether the non-conformity of the Newsletter, including Digital Content or Digital Services, with the Agreement is due to the characteristics of the User’s digital environment, and the User fails to comply with this obligation, the Service Provider shall not be responsible.
  5. The complaint should include data that allows the User to be identified (name and surname, at least email address), the subject of the complaint (e.g., type and date of non-conformity), and any requests related to the complaint. If the complaint is incomplete, the Service Provider will ask the User to complete it.
  6. The complaint should be sent to the email address or postal address of the Service Provider specified in these terms.
  7. The Service Provider will respond to a complete complaint within 14 days of receiving it and inform the User of the further procedure via email or by the same means of communication through which the User made the complaint or another agreed-upon method.
  8. The Service Provider will process the User’s personal data for the purpose of addressing the complaint in accordance with the Privacy Policy and the Newsletter Terms.

9. INTELLECTUAL PROPERTY, LICENSE, COPYRIGHT

  1. The Newsletter Service, particularly the Digital Content or Digital Services provided by the Service Provider within it, may constitute works under the Act of February 4, 1994, on Copyright and Related Rights. They are protected by law and are the intellectual property of the Service Provider and/or third parties who are their owners/authors. These materials are provided solely for the use of the Service and may only be used by the User in accordance with the terms outlined in the Newsletter Terms.
  2. In case the User intends to use the Newsletter, including Digital Content or Digital Services, or any of the above-mentioned elements in a way that is inconsistent with the intended purpose as stated in the Newsletter Terms, the User must obtain written consent from the Service Provider.
  3. The Service Provider grants the User a non-exclusive, non-transferable license to use the Newsletter, including the Digital Content or Digital Services. The User is authorized to use them only for personal purposes without territorial restrictions, in the following ways: a. In the form of digital recording (e.g., via digital processing, saving to the User’s storage); b. Printing for personal use in formats such as PDF, DOC, and DOCX, as appropriate to the Digital Content or Digital Services provided in the Newsletter; c. Saving, modifying, and using the materials on the User’s own storage devices or recommended external programs, as indicated by the Service Provider.
  4. The license mentioned in point 3 is valid for the duration of the User’s access to the Digital Content or Digital Services. The access period, and thus the license period, is specified in the description of the Digital Content or Digital Services. If no period is indicated, the license is granted for 365 days from the date of the User’s order of the Newsletter Service or Digital Content or from the dispatch of a specific Newsletter.
  5. It is strictly prohibited, particularly in relation to the entire Newsletter and any Digital Content or Digital Services provided therein, as well as any part thereof, without explicit consent from the Service Provider: a. Distributing or presenting it to third parties; b. Publishing it in any form, except as explicitly allowed by the Service Provider; c. Copying or reproducing the content for purposes other than personal use.
  6. The User agrees to take appropriate care to prevent the Digital Content or Digital Services from being disclosed to unauthorized third parties.
  7. The Service Provider hereby informs the User that any distribution of Digital Content or Digital Services made available by the Service Provider through the Newsletter constitutes a violation of the law and may result in civil or criminal liability. The Service Provider may also demand compensation for material or immaterial damages in accordance with applicable law.
  8. The Service Provider has the right to periodically update the Digital Content or Digital Services provided within the Newsletter in accordance with the provisions of the Newsletter Terms.

10. PERSONAL DATA

In accordance with Article 13, sections 1 and 2 of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC) and the Act of 10 May 2018 on the protection of personal data, I inform you as follows:

  1. The administrator of the User’s personal data is the Service Provider. The Administrator performs the tasks of the Data Protection Officer independently. You can contact the Administrator in the following ways: a/ by email at: kontakt@fabrykarchitektury.pl, b/ by phone at: +48 607-990-201, c/ by postal mail at: Fabryka Architektury Ewa Czerwińska, ul. Dworcowa 39 lok. 204; 64-500 Szamotuły.
  2. The User’s personal data provided in the Newsletter order form will be processed on the basis of the contract concluded between the User and the Administrator, which occurs as a result of the acceptance of this Newsletter Terms and Conditions, under Article 6, section 1, letter b of the GDPR (necessary for the performance of a contract) in the case of providing a free service.
  3. The User’s personal data may also be processed for the following purposes and on the following legal bases: a/ to process complaints or claims — based on Article 6, section 1, letter b of the GDPR (necessary for the performance of a contract), b/ to establish, pursue, or defend against claims — based on Article 6, section 1, letter f) of the GDPR (legitimate interest of the administrator), c/ to create records and registers related to GDPR — based on Article 6, section 1, letter c) of the GDPR (legal obligation) and Article 6, section 1, letter f of the GDPR (legitimate interest of the administrator), d/ for archival and evidentiary purposes, to secure information that may serve to establish facts — based on Article 6, section 1, letter f) of the GDPR (legitimate interest of the administrator), e/ for direct marketing directed to the User — based on Article 6, section 1, letter f of the GDPR (legitimate interest of the administrator), f/ for sending electronic messages in the form of a Newsletter or other non-paid digital content with marketing and commercial content — based on Article 6, section 1, letter a of the GDPR (consent) and based on Article 6, section 1, letter f of the GDPR (legitimate interest of the administrator).
  4. Providing personal data is voluntary but necessary for the purposes related to the execution of the Newsletter service and the realization of the legitimate interests of the Administrator. Failure to provide them will make it impossible to conclude and perform the Newsletter service.
  5. The User’s personal data will be processed for the period of service provision, as well as for the period of securing potential claims in accordance with generally applicable legal regulations. They will then be deleted unless the User decides to continue using the Administrator’s services and retains them on another basis and for the specified purpose.
  6. The User’s personal data will be shared with other data recipients, such as, for example, service providers for system maintenance and hosting /hosting of the domain fabrykarchitektury.pl and the website www.fabrykarchitektury.pl, which is owned and managed by cyber_Folks S.A. in Poznań, located at Franklin Roosevelta 22, 60-829 Poznań/, the email service provider, the mailing service provider (Newsletter) /MailerLite Limited, Ground Floor, 71 Lower Baggot Street, Dublin 2, D02 P593, Ireland/, subcontractors and contractors involved in sending the Newsletter.
  7. Due to the fact that the Administrator uses external service providers such as Meta Platforms Ireland Limited (Facebook and its subsidiaries), Google, Microsoft, etc., the User’s data may be transferred to the United States of America (USA) in relation to their storage on American servers (either fully or partially). Google and Meta Platforms Ireland Limited (Facebook and its subsidiaries) use GDPR-compliant mechanisms (e.g., certifications) or standard contractual clauses. They will only be transferred to recipients who guarantee the highest protection and security of data, including through: a/ cooperation with entities processing personal data in countries where a relevant decision has been issued by the European Commission, b/ the use of standard contractual clauses issued by the European Commission (as in the case of Google), c/ the use of binding corporate rules approved by the relevant supervisory authority or those for which the User has given consent to the transfer of personal data.
  8. The User has the right to access the content of their data, to rectify, erase, or restrict its processing, the right to object to the processing, the right to data portability, the right to request access to the data, as well as the right to lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office, if they believe that their data is being processed in violation of the applicable data protection laws. They also have the right to be forgotten if further processing is not provided for by current applicable laws.
  9. The User also has the right to withdraw their consent at any time if they have provided their personal data based on consent. The withdrawal of consent does not affect the processing of data that was performed based on consent before its withdrawal.
  10. The User’s data will not be processed in an automated manner, including profiling as defined by the GDPR, meaning that the Administrator will not make automatic decisions that affect the rights and freedoms of the User.
  11. In order to ensure the security of the User and the transfer of data in connection with using the Service, the Service Provider implements technical and organizational measures appropriate to the level of risk of the provided services, especially measures to prevent the acquisition and modification of personal data by unauthorized persons.
  12. Detailed rules for collecting, processing, and storing personal data used to fulfill orders through the Service, as well as the cookie policy, are described in the Privacy Policy and Cookie Policy, which can be found at: https://fabrykarchitektury.pl/privacy-policy/

11. OUT-OF-COURT DISPUTE RESOLUTION AND CLAIMS

  1. The Service Provider agrees to submit any disputes arising in connection with the contract for the provision of the Newsletter Service to mediation. Details will be determined by the parties to the dispute.
  2. The User has the possibility to use out-of-court methods of complaint resolution and claims enforcement. The User can, among other things: a/ apply to the permanent consumer arbitration court with a request to resolve a dispute arising from the concluded contract, b/ apply to the regional inspector of the Trade Inspection with a request to initiate mediation procedures for amicably resolving a dispute between the User and the Service Provider, c/ make use of free assistance from the district (municipal) consumer rights ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Federation of Consumers, Polish Consumers Association).

More detailed information about out-of-court methods of handling complaints and pursuing claims can be found on the website http://www.uokik.gov.pl and at the offices and websites of district (municipal) consumer ombudsmen, consumer protection organizations whose statutory tasks include consumer protection, or the Provincial Inspectorates of the Commercial Inspection.

  1. The User can also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr. The platform is used for resolving disputes between consumers and entrepreneurs seeking out-of-court resolution of disputes concerning contractual obligations arising from online sales contracts or service agreements.
  2. A case may be heard by an arbitration court only after the complaint procedure has been completed and if both parties to the dispute agree to it. In other cases, any disputes will be submitted to courts with jurisdiction in accordance with the provisions of the Civil Procedure Code and general jurisdiction.
  1. FINAL PROVISIONS 1. The Newsletter service is provided in Polish and based on Polish law. 2. The Service Provider reserves the right to make changes to the Newsletter Regulations for important reasons, such as changes in legal regulations, changes in delivery methods for the service – to the extent that these changes affect the implementation of the provisions of the Newsletter Regulations, changes in technology, changes in the range of services and assortment in the Service, stylistic or correctional changes that do not substantively affect the shape of the regulations and the rights or obligations of the User. The new Newsletter Regulations come into effect on the day they are published on the Website. 3. For services provided before the change in the Newsletter Regulations, the version of the Newsletter Regulations valid at the time of entering into the Agreement applies. 4. If any provision of these Newsletter Regulations is found to be inconsistent with applicable legal regulations and harmful to consumers’ interests, the Service Provider declares the application of the specified provision. 5. The resolution of any disputes between the Service Provider and a User, who is a consumer within the meaning of Article 221 of the Civil Code or an entrepreneur under consumer rights, will be submitted to courts with jurisdiction in accordance with the relevant provisions of the Civil Procedure Code. 6. In matters not regulated in these Newsletter Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Consumer Rights Act, the Act on the Provision of Services by Electronic Means, the Act on Combating Unfair Competition, the Personal Data Protection Act, and the General Data Protection Regulation (GDPR).

Link to Privacy and Cookies Policy: hthttps://fabrykarchitektury.pl/privacy-policy/

Last update of these Newsletter Regulations: Jan 22nd, 2025